FAQ

Our mission starts with the belief that the Filipino musician is world class. This drives us to make our products competitive at all levels. We strive to make a positive impact in the music community by making innovative, groundbreaking and sustainable products that last. 

D&D guitars is a music company based in Pasig, Metro Manila, Philippines under Jen1ne Distributor Inc which also imports and distributes different categories of music and pro audio equipment.

We accept payments via Paymongo, Dragonpay, and Paypal gateways. Please see the detailed payment methods:

Installments:
Website:
BillEase via Paymongo and Dragonpay
Cashalo via Dragonpay
Tendopay via Dragonpay
GCredit via GCash
GGives via GCash

Branches:
Home Credit
BDO Credit Cards
BPI Credit Cards

Paymongo:
Credit Card: Mastercard: Visa
E-Wallet: GCash, GrabPay, PayMaya
Online Banking: BPI Direct Online Banking
Payment Links: Mastercard, Visa, GCash, Grabpay, Maya, 7-Eleven, M Lhuiller, Cebuana, Coins.ph, BPI Online, Unionbank Online, Atome

Dragonpay:
Online Banking: Asia UnitedBank (AUB), Banco de Oro (BDO), Bank of Commerce, Bank of the Philippine Islands (BPI), Chinabank, EastWest Bank, Landbank, Maybank, Metrobank, Philippine National Bank (PNB), Regional Bank Payments (SG, HK, TH, MY, AU), Rizal Commercial Banking Corp (RCBC), Robinsons Bank, Security Bank, Unionbank, United Coconut Planters Bank (UCPB)

Over-the-Counter:
Via Bank Branches: Asia United Bank (AUB), Banco de Oro (BDO), BDO Network Bank (formerly ONB), Bank of the Philippine Islands (BPI), Chinabank, EastWest Bank, Landbank, Metrobank, Philippine National Bank (PNB), Rizal Commercial Banking Corp (RCBC), Robinsons Bank, Security Bank, Unionbank, United Coconut Planters Bank (UCPB)

Via ATM: Banco de Oro (BDO), Philippine National Bank (PNB), Rizal Commercial Banking Corp (RCBC), Security Bank, United Coconut Planters Bank (UCPB)

Via Payment Centers: 7-Eleven, Bayad Center, Cebuana Lhuillier, CVM Pawnshop, ECPay, Ever Superstores, Gaisano, NCCC

Via Express: ExpressPay, Selected Smart and Cignal Distributors, Selected Petron Gas Stations, Selected Tambunting Pawnshop, Selected Western Union Remittance Centers, M Lhuillier, Palawan Pawnshop, Perahub, Philippine National Bank (PNB) Remit, Posible, Robinsons Department Stores, RD Pawnshop, SM Payment Counters (Department Stores, Supermarket, Savemore, and others), USSC
Villarica Pawnshop

E-Wallets: Dragonpay Credits, AliPay, Coins.ph, GrabPay, Paypal, GCash, Maya, Moneygment, ShopeePay, WeChatPay

Cryptocurrencies: BinancePay, Bitcoin, Ethereum & Tether

PayPal: Mastercard, Visa, American Express, Discover, JCB, Diners Club, Enroute, Paypal Credit

Store Pick-up: 3-7 business days. Please note that website orders will come from our warehouse). We will email you once this is ready for pick-up at your preferred store of choice (www.ddmusic.ph/stores)

Lalamove: 3-7 business days

LBC Delivery: 5-14 business days depending on LBC schedule

International Shipping: email us at shop@ddmusic.ph for your inquiry.

Store Pick-up: 3-7 business days. Please note that website orders will come from our warehouse). We will email you once this is ready for pick-up at your preferred store of choice (www.ddmusic.ph/stores)

All items are checked by our Q&A department before shipment. Stringed instruments are also set up beforehand so you can readily enjoy and play our instruments out of the box.

• 7 day warranty upon receiving of online orders.
• 7 days after purchasing from physical stores.
• The wear and tear due to usage of the item are not covered.
• Modified instruments void the warranty.

We currently do not have customization and repair services.